Privacy Policy
This policy describes how Telteltra Journalism Academy (“we”, “us”) handles your information in compliance with Canadian law including PIPEDA, where applicable.
Information We Collect
We collect information you provide (account details, messages, enrollments) and technical data (cookies, device info). Cookies preferences can be managed from the footer.
Account and communications
When you create an account or communicate with us, we collect your name, email, and any messages or submissions you send.
Technical and usage data
We collect device identifiers, browser type, language, approximate location, and interactions with our website for fraud prevention and service reliability.
Cookies and similar technologies
We use necessary cookies for security and features; optional cookies help us measure performance. You can update consent at any time using the cookie controls.
How We Use Information
To deliver courses, personalize recommendations, process payments (through third-party gateways), and communicate updates with your consent.
Service delivery and support
We use your data to register you in courses, provide support, and maintain site stability.
Consent-based uses
Where required, we rely on your consent for optional analytics and communications. You may withdraw consent anytime.
Payments
Payments are processed by certified third-party processors. We never store raw payment card numbers on our servers.
Security
We use reasonable safeguards to protect your information. No method is 100% secure; please use strong passwords.
Safeguards
- Encryption in transit with TLS
- Access controls and least-privilege practices
- Regular security updates and monitoring
Retention
We retain personal information only as long as necessary for the purposes described or as required by law, after which it is securely deleted or anonymized.
Your Rights
You may request access, correction, or deletion of your information.
Access, correction, and deletion
Upon verifying your identity, we will provide access to your personal information we hold, correct inaccuracies, or delete information where permitted.
Contact our Privacy Officer
Email: [email protected]
Phone: +1 (604) 555-0187
Address: 1200 Journalism Way, Vancouver, BC V6B 3K9, Canada