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Privacy Policy

This policy describes how Telteltra Journalism Academy (“we”, “us”) handles your information in compliance with Canadian law including PIPEDA, where applicable.

Information We Collect

We collect information you provide (account details, messages, enrollments) and technical data (cookies, device info). Cookies preferences can be managed from the footer.

Account and communications

When you create an account or communicate with us, we collect your name, email, and any messages or submissions you send.

Technical and usage data

We collect device identifiers, browser type, language, approximate location, and interactions with our website for fraud prevention and service reliability.

Cookies and similar technologies

We use necessary cookies for security and features; optional cookies help us measure performance. You can update consent at any time using the cookie controls.

How We Use Information

To deliver courses, personalize recommendations, process payments (through third-party gateways), and communicate updates with your consent.

Service delivery and support

We use your data to register you in courses, provide support, and maintain site stability.

Where required, we rely on your consent for optional analytics and communications. You may withdraw consent anytime.

Payments

Payments are processed by certified third-party processors. We never store raw payment card numbers on our servers.

Sharing

We do not sell personal data. We share limited data with service providers under confidentiality obligations.

Service providers

We may share data with hosting, analytics, and support vendors strictly to deliver our services.

We may disclose information when required by law or to protect the rights, safety, and security of users and our services.

Security

We use reasonable safeguards to protect your information. No method is 100% secure; please use strong passwords.

Safeguards

Retention

We retain personal information only as long as necessary for the purposes described or as required by law, after which it is securely deleted or anonymized.

Your Rights

You may request access, correction, or deletion of your information.

Access, correction, and deletion

Upon verifying your identity, we will provide access to your personal information we hold, correct inaccuracies, or delete information where permitted.

Contact our Privacy Officer

Email: [email protected]

Phone: +1 (604) 555-0187

Address: 1200 Journalism Way, Vancouver, BC V6B 3K9, Canada

Data Request